Alianza por la Salud, Inc.
Text message consent
How Alianza por la Salud obtains and records consent before sending text messages. It shows what the consumer sees, in the original Spanish, followed by a faithful English translation.
Last updated: September 2026 · version v1-en
About this page
The guidance request form is published in Spanish at medicare.alianzaporlasalud.com, because the people we serve are in Puerto Rico. There is no English version of the form. This page exists so that carriers and other reviewers who do not read Spanish can verify how consent to receive text messages is obtained.
Consent is not collected on this page. The texts quoted below are the ones the consumer sees, taken from the same source the form uses, each followed by a faithful English translation.
Where consent is collected
On step 4 of 5 of the guidance request form at medicare.alianzaporlasalud.com. By then the person has entered their contact details and answered brief questions about their Medicare coverage.
Two separate checkboxes
Checking one box does not check the other, and neither box is ever pre-checked.
- Phone call. Required to submit the request. It authorizes a representative of Alianza to call the person at the number provided. It does not authorize text messages.
- Text messages. Separate, optional and unchecked by default, with its own disclosure shown directly above it. Leaving it unchecked does not prevent the person from submitting the request or from receiving guidance.
The text message disclosure, as shown on the form
Spanish original, exactly as displayed to the consumer. It is an approved text, version v1-provisional.
Autorizo a Alianza por la Salud, Inc. a enviarme mensajes de texto al número que proporcioné, relacionados con mi solicitud de orientación. Entiendo que la frecuencia de los mensajes varía, que pueden aplicar tarifas de mensajes y datos de mi compañía telefónica, que puedo responder STOP en cualquier momento para dejar de recibirlos y HELP para pedir ayuda. Entiendo que esta autorización es voluntaria y que no es necesaria para recibir orientación.También autorizo recibir mensajes de texto. Es opcional.English translation
I authorize Alianza por la Salud, Inc. to send me text messages at the number I provided, related to my request for guidance. I understand that message frequency varies, that message and data rates from my phone company may apply, that I may reply STOP at any time to stop receiving them and HELP to request assistance. I understand that this authorization is voluntary and is not required in order to receive guidance.I also authorize receiving text messages. It is optional.What we record when the box is checked
- The exact text the person was shown, and its version.
- A SHA-256 hash of that text, so it can later be shown that it was not altered.
- The date and time, in UTC and in Puerto Rico time.
- The phone number that was authorized.
- Which checkboxes were checked and which were not.
- The internet (IP) address and the browser the form was submitted from.
Verbal consent during the guidance call
If the person did not check the box, the agent may ask for authorization during the guidance call by reading an approved script word for word. The answer is recorded in the person's file with the same text and hash. Both a yes and a no are recorded.
¿Me autoriza a enviarle mensajes de texto al número desde el que le estoy llamando, para darle seguimiento a esta orientación? Serían mensajes relacionados con su solicitud. Es voluntario, no hace falta para que le orientemos, puede responder STOP en cualquier momento para dejar de recibirlos, y pueden aplicar las tarifas de mensajes y datos de su compañía telefónica.Do you authorize me to send you text messages at the number I am calling you on, to follow up on this guidance? They would be messages related to your request. It is voluntary, it is not required in order for us to guide you, you may reply STOP at any time to stop receiving them, and message and data rates from your phone company may apply.What we never do
- Pre-check either checkbox.
- Make text messages a condition for receiving guidance.
- Send a confirmation text or ask for a YES reply at sign-up.
- Send promotional messages. Messages follow up on the person's own request: a thank-you after the guidance call, appointment reminders, confirmation of pending items, and replies to people who write to us.
- Share phone numbers with third parties for their marketing.
Frequency, costs, opting out and help
- Message frequency varies and depends on each person's case.
- Message and data rates from the person's phone company may apply.
- Reply STOP at any time to stop receiving messages. Spanish equivalents such as PARE or BAJA also work. The opt-out is recorded immediately and applies to every message from this system.
- Reply HELP for help. AYUDA also works.
- Messages are sent in Spanish.
Related pages
- Privacy Policy, in English: medicare.alianzaporlasalud.com/en/privacy
- Terms and Conditions, in English: medicare.alianzaporlasalud.com/en/terms
- The guidance request form, in Spanish: medicare.alianzaporlasalud.com